We aim to ensure every order meets your expectations. If you are not satisfied with your purchase, you can return, exchange, or request a refund by following the procedure outlined below.
Key Details:
Return Period
Items can be returned within 30 days of delivery
No Restocking Fee
Returns are free of additional charges
Refund Timeline
Refunds are processed within 7 days after receiving the returned items
Shipping Costs
Customers are responsible for return shipping
How to Return Items
Items should be returned within 30 days of delivery. To initiate a return, email us at info@evriona.com with your order details. Returned items must be unused, unwashed, and include all original tags and packaging. Requests made after 30 days cannot be accepted.
Return Process
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1
Contact us first
Email info@evriona.com with your order number and reason for the return.
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2
Follow our instructions
Once approved, we will provide step-by-step return instructions.
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3
Pack securely
Ensure items are packaged safely to prevent damage during transit.
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4
Shipping costs
Return shipping is covered by the customer.
Refunds
After inspecting the returned items, the refund will be issued to your original payment method. Processing generally takes up to 7 days. No restocking fees are applied.
Exchanges
To exchange an item, email info@evriona.com with the details of the replacement item. We will guide you through the process to complete the exchange efficiently.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, take a clear photo and send it to info@evriona.com. We will arrange for a replacement or the correct item to be sent promptly.
Feeling unsure or need more details? Simply reach out using any of the contact options below, we’re here to help!
Customer Service Hours:
Monday to Saturday: 09:00 - 17:00 GMT
Email: info@evriona.com
Phone: +31658985139
Contact Form: Open Contact Form
Business Information
evriona is owned and operated by EB-RAILWORKS, a company based in the Netherlands.
Registration Number: 94514917
VAT Number: NL005090406B04
Address:
In de Boomgaard 3, 2661 JD Bergschenhoek, Netherlands